Something needs to be done. Because the fridge is still under warranty in order for the parts to be covered I was told a Sear Technician needed to diagnose it. My family has had the LG trio fridge for 5 years and almost a year ago it stopped cooling every time we call the customer support all they say is to have it reset to factory setting and it never works. It is freaking brand new and I paid some man over $300 for 4.5 hrs and paid $330 for a new control board to try and diagnose the problem and it seems that its not the control board or the fan. According to the recall notice, LG has received 82 reports of incidents involving a condenser fan motor failure due to this problem, specifically described as condenser arcing and smoking. Would be happy to join a class action lawsuit as I have decided to go out and purchase a new refrigerator. Make sure the thermostat is in the correct setting. ( on sale with bundle appliances) in July 2018 it quit working.lost all my food. I also was informed by a local appliance repairman that he would not attempt to repair any LG 795 models and that LG should not charge for parts and labor for this defective compressor. So we pray it holds out because that's a chunk of change that we just don't have at the drop of a hat. On Friday 8/10/2018 I came home to an entire fridge and freezer of melted spoiled food. So now how do we file for the lawsuit. Call for service, the compressor is not working. If they dont, it is likely that the bearings of the motor are worn. Then ice maker went out a month later. model 795.73167.610 quit cooling on 8-30-21. We also bought a Kenmore Elite Bottom Freezer Refrigerator from Sears on Oct 11, 2011 on July 4th 2019 the compressor went out and was verified by our personal technician. Sears service said the soonest appointment we could get to "diagnose" the problem was 5 weeks out. I freaked out and after much research and 100's of calls had a tech come out on 8/14. Shutterstock. No longer under warranty. My frig model is LFXS30766/86. I found someone to come out for $65 and he said the control board was faulty which was the cause of the water and ice dispenser not working and then it lead to the wiring to the compressor. Appointment canceled due to no serviceman available in the local area. Called Sears Repair on 8/24/19 and they gave us a date of 9/10/19 for the technician to "diagnose" the problem although we kept telling them that we were sure it was the compressor. Makes also a loud humming sound and sometimes a pop sound. This was all right before Thanksgiving. If the floor is not level, use a spirit level and adjust the feet. I currently have Mainteance agreement and they have failed to repair my refrigerator. Refrigerator was not cooling then noticed freezer was not freezing yesterday. If there is no continuity at any temperature setting, replace the thermostat. Compressor went. Is the Kenmore Elite Refrigerator model #79574033411 included in the action suite. This guy informed me this is typical for these LG refrigerators and he does this work at least 1-2 times a week and he said don't be surprised if the replacement doesn't do the same thing because they have not fixed the problem in the replacements. I guess we will check with small claims court but with the number of complaints on line - that doesn't seem the right route. I called a repairman who checked the unit and confirmed that the compressor was bad. If the problem persists, it is best to contact a qualified technician. I purchased model number 795 74025 412 on October 3rd 2018, for $2000. Herlinda Renee Dominguez Garza. Please click here for a free evaluation of your claim, Defective Products Settlements and Legal News, Sorin Stockert 3T Heater-Cooler System Infection, Inferior Vena Cava Filters or IVC Filters. The local repair man said the replacement compressor would most likely fail in 4 years or less, and recommended I buy a new refrigerator. I was just not convinced and asked him to order a new circuit board, which he reluctantly did. I am not spending another penny on purchasing warranties, or hiring private company technicians to fix this junk. We are spreading the word: Do not buy an LG refrigerator because it is not worth $3,000 when it does not last even 2 years and LG does not care about their customersthey only care about making the quick $$$. It started making noises off and on, getting more frequent. Set the temperature controls of both compartments to any point you like. Scheduled 2nd appt. Unbelievable! Any lawyers want to do this again? You need to replace it because it no longer works. Good Lord, people RUN! Cleaning the condenser coils in a refrigerator cannot be overemphasized. The compressor is supposedly still running but the fridge and freezer not the right temperature . The conclusion we came to he didn't want to change the Compressor. We bought Kenmore 3 doors french door refrigerator in 2019 and the compressor stop working in Jan. 2022. Christie Montgomery. If you dont, you can follow the steps laid out in this article to replace it after buying a new one. After 4 years the compressor gone bad. And the compressor would overheat if the fan no longer operates. Bottom line, was told be better off to buy a new different brand fridge.i personally don't have thousands of dollars to go buy another one. I had a repair person out and they said the compressor needs to be replaced and that is the cause of my refrigerator and freezer not cooling. Lost couple hundred dollars in food and still without a refrigerator or an estimated time of repair at this point. Refrigerator stopped working (cooling and freezing) October 2019. Aug 17, 2022 by He suggested we get in touch with LG and have them come and check it out. I even tried to get the part myself. This problem could be caused by a faulty switch or a plug that is incorrectly inserted into the . According to Sears the compressor is still under the manufactures warranty. You may want to add a little extra of the refrigerant. If there are class action suits against LG, why do we not get notified until a problem occurs. same problem. Model # 795.79044.310. Kenmore fridge making noisy or loud sounds is typically caused by a filthy or dirty compressor. We were able to finally get a replacement fridge in June 2016. Model 795.73133.410. Emergency electricity shut off, food spoiled. Had Sear Home warranty many years, takes too long for service. kenmore elite refrigerator compressor failure lawsuit. Check the inflow tube for clogs and make sure the manual water shut-off valve is clean and clear on the inside. Purchased Kenmore Elite in November 2015 and it stopped cooling in less than 4 years. $2500 refrigerator only worked for five years, with two major breakdowns, this is the second. I am highly disturbed by this. NEVER buy LG. Apparently this is a fridge built by LG for Kenmore. I have argued until I'm blue in the face with a thousand Representatives through Sears LG and Sears Kenmore Department which are all pretty much tied together and they are making it where you have to replace your fridge within 3 years every three years because they are trying to drum up business bye making us customers that stuck with them through the possible closures and shutting down of all locations we get treated like this and then to kick me while I'm down they offer me $160 in points on my Shop Your Way account to put towards a mini fridge to get me by until the repairs can be done 2 weeks later but there are no fridges available whatsoever on Sears website for my town that will make it to the store or to my house before my fridge will be repaired so to add insult to injury they give me $160 I can't use which infuriates me even more and being told when I bought the items that they would last me 15 plus years but yet they already knew the refrigerator wood fell within the first 3 years but proceeded to tell me it would last me 15 plus years and nobody can step up to the plate and make this right I asked for a replacement fridge not a repair 2 weeks later because of the fact that there will be a smell that develops from my fridge sitting not being used for over 2 weeks but yet the charges that I would have to pay if it wasn't covered under warranty would be $950 plus they gave me $300 towards food loss and that hundred and sixty dollars but to just give me a new fridge of the same model which is now reduced in price by half due to all it's bad reviews it's only $1,200 now but do the math they will spend $100 more not to give me a new fridge that's BS and I hope that the right person sees this post and brings all this to light on a national level because Sears needs to be shut down and penalized 4 their wrongdoing and lying and misleading and forcefully making customers K obscene amount of money for repairs my repair states that the compressor is $424.91 but if I were to order it on the site myself and get it shipped to me it's only $350 why can anybody explain because of the fact that they are cheating every system that they possibly can so those of you who had to pay for their repairs I would go back and look how much they charged you and how much the parts actually are because there's about $100 in difference between all of their costs from the repair guy "not including labor" versus their own website!!! Do these big companies even care? Both read 60' Fahrenheit. No wonder Sears is out of business! This Refrigerator quit working on 2/23/19. Wanted refund first day ,Frank's Appliance persuaded me to keep it . When your refrigerator is running perfectly, you probably don't give its inner workings much thought. I have a "case manager" that I sent an email to ( no response) and I also sent a text message to which no response. I guess I will keep it as collateral? I have model#. Now the compresser needs replacing. serial # 702KRJUO3228.I have bought a lot of LG products but after this I won't. Apr 18, 2022 by The water from the ice machine was all over my heard wood floors, overnight the entire freezer went off! The next day items in the freezer were beginning to defrost. Always have trouble with the icemaker fill tube heater. Tech took one look at the 1-page warranty and stated it was not covered. But I was told it might not last. Bad compressor, evaporator, condenser. $1100 to fix. LFXS24623S about 4 months later the Ice Maker stopped working and was replaced. Not to mention tech said it would be over a month before they could come back to replace it. KPRC 2 Investigates is uncovering alleged defects the companies have known about since at least 2013. Bought a Kenmore Elite mod 795.73167.610 on May 22 2019Quit cooling on10/20/21called for service next day..got in their robot system (terrible system) farmed out to India or elsewhere..couldn't understand people i talked to..bottom line best repair date 11/8/21. HELP. I had to actually take a picture of my inside label of frig with the warranty book next to it! Purchased a Kenmore Elite 795.74023.412 in late Aug 2018 that just stopped working. No one else will touch it either. Model #795.74013.410, RE; KENMORE ELITE PURCHESED 2011.. MODEL 7957253, My Kenmore Elite model 745 74022 410 has continual. Refrigerators should last more then 2 yrs. He contacted scheduler and said they could be out one day earlier, May 9th. I purchased a Kenmore Elite French door refrigerator on July 23, 2016 along with a new dishwasher and stove. Purchased fridge from Sears in Apr 2012 for $2549.99. Every time I call I get the run around between departments. The sell crapy items and don't offer support. I am pretty sure I just got rooked on a lemon model and manufacturer compressor issue that has effected numerous consumers and should be a class action suit if not recalled and replaced. I want a new refrigerator, from all comments it seems that the problems have only begun. Kenmore/LG are aware of it and they need to replace these units! However, if the cord is in good working condition, then plug another appliance into that same wall outlet. Sears should stand by their products, but they won't and even the repair man said he doesn't know why they keep selling these refrigerators because they are bad. On June 29th, Sears Roebuck and Company of Hoffman Estates, Illinois and LG Electronics of Lincolnshire, Illinois, in conjunction with the Federal Government, announced the recall of approximately 20,000 LG and Kenmore Elite Trio Three door refrigerators. So the fridge has lasted only 4.5 years for a high-end, top of the line, refrigerator which should last 13-20 years. I already paid around $2400 for the refrigerator. I called Kenmore/Sears and they were a bit deceitful with their add-on sales tactics of the appliance home warranty they try to sell you on. At $2500+ Supposedly elite refrigerator. So you may hear it turning on and off too often. In August 2019 at 15 months old, the compressor went out. I will never buy from Sears again. I called the 800 number, they sent a technician out and he told us the refrigerator was going to cost $2200 to fix. I bought an LG refrigerator about 4 years ago, today the compressor died. Sears said sorry, no warranty. A MONTH! I have model number LMXC23746S. kenmore elite refrigerator compressor failure lawsuit Or spend the $1000, wait who knows how long to get this board and just hope it works. Sears tech came out said it was the compressor, but didn't have the parts, he ordered them, rescheduled, he called to make sure the parts came in they had not, ordered them again, rescheduled, he called and they had arrived misspelled name right address. I need to be added to claim. A certified electrician can do this for you. My Sears 3 door Model 74025, purchased 2015, $2,500; compressor died over a week ago; lost approx. When this happens, the fridge will start to warm and food will begin to spoil. The repair places around here stopped because they would replace parts and the frig still didn't work. Refrigerator stopped cooling on August 28, 2020 while still under warranty. We tried cleaning the coils and is still didn't work. The compressor failed after 3 years, one week and I was charged $650.21. Contact Kenmore or Sears to report your suspicion of low refrigerant and describe how it is affecting your refrigerator. 412. quit working in July 2019. Compressor Died after 5 years of use. Wrong color than advertised, and won't keep ice-cream cold. We went ahead and confirmed that date. Compressor start relay kit is an original equipment manufacturer (OEM) part that fits some Kenmore, Frigidaire, Electrolux, Crosley, Gibson and White-Westinghouse refrigerators. Model # 795 74305 810. You can see by looking online about the failures over and over again. The compressor was confirmed by an independent repair man as needing to be replaced at the cost of nearly $1200, today, October 21, 2022. It sounds as though the motor is still working but it is not cooling and it periodically is making a strange short sound. Sesrs Kenmore Elite 2018 failed compressor & electronics board. October 2019 it died stopped cooling in both refrigerator and the freezer water leaking out of the ice maker as the ice melted. I also missed the deadline for the lawsuit. I called an appliance repair man on August 17th and he diagnosed the refrigerator was not cooling due to compressor. Sears Kenmore refuses to honor the warrantee specified in my owners manual. Model # 79574307810. Compressor went out. when this happens the food thaws and then refreezes over and over again until the unit finall failes. I noticed that the food in the fridge was not staying cold, we'll eventually all my food went bad. I called the number and was taken back to Sears who said that the fridge is not under warranty. I do not think that 22 month of used is he live time fort that part. Sears has lost a customer who has been loyal to them for the last 35 years. For labor. This is freaking pitiful!!! Check the door switch, since most refrigerators prefer not to run the condenser unless the door is positively closed. Totally unbelievable that a top-of-the-line unit would fail after 3 years. My LG refrigerator has died twice (compressor failed twice) withing 4 years since it was purchased. We have been very dissatisfied with Sears for giving us the run around about who made Kenmore Elite. After several attempts I finally got in touch with Sears Home Repair. Purchased Dec. 2019. Several customer reviews on reputable webstores such as Sears report that their Kenmore refrigerator went bad within one year. Tech said compressor was burning hot (huge fire potential?). Twice the warranty person on the phone attempted to schedule a walk through to sell us a new AC unit. I don't know that it matters, but I am no longer a Sears customer. and after decades. Just found out about this recall online now. Lost 7 batches of food, main board replaced twice, fan unit replaced and compressor went bad. The unit went out last week. Bought my Kenmore Elite May 2019. Every part was replaced, Twice, if not more. I, therefore, called a local appliance repair company and paid $1309.56 for a new compressor. Sears was of no help when I called so I hired a local repairman to come take a look. Bought a Kenmore elite in two months and it would cost me$800 to fix it. I believed that Kenmore was one of the best now I believe they re the worst. This is total bs especially when LG knows about the defects. Get professional help. Purchased Kenmore Elite 3 door refrigerator Model# 795.73133.410 October 2016 paid $2010 on sale from Sears. First ice maker, then freezer, then frig. My LG French Door Refrigerator is 3 years old. Terrible junkbiggest regret that we trusted Sears for our one time buying updated appliances. After checking, make sure no cartons or containers (milk bottles, for example) are sticking out and preventing the door from closing properly. Our service tech from a local LG company is baffeled. SAME STORY! Then go to the old refrigerator (20 miles away) get my food, turn on my beautiful new "repaired" refrigerator and replace my food. Refrigerator Compressor Start Relay Kit. Now the repair service has to order the parts and we are still without a refrigerator. We, like many, many others have a failed LG French Door refrigerator after just 17 months. Same as with an automobile recall. How do I convert my Kenmore Elite 72483 into an LG model number to see if my refrigerator is included in the class action lawsuit? They should have recalled the compressor and notified all their customers that it would be replaced. By the next day, the freezer was thawing and the fridge was no longer cold. Of course, the food all thawed and spoiled. AVOID BUYING LG products. But despite paying $2,248 for it in 2018, she says the . I am interested in any information on a class action suit regarding this particular product. I would gladly push this refrigerator to the curb. I hope you all lose your shirts when the consumers get done with you. Monday, Nov 28th called several repair men and then found out the model was actually an LG "by Kenmore". Call Sears they would be able to ilook at it in a month. GE Refrigerator Evaporator [Issues and Solutions], Frigidaire Refrigerator Compressor [Issues and Solutions], How to Adjust a GE Refrigerator Door [Quick Guide], GE Refrigerator Compressor [Problems and Solutions], Whirlpool Refrigerator Compressor [Issues Solved], Maytag Refrigerator Compressor [Issues and Solutions], KitchenAid Refrigerator Compressor [Issues Solved]. It covered everything. He then set up an appointment for May 9th. Called LG who sent out a repairman a week or so later. On top of that I have to keep my warranty for a year which is about $600. !. Sears says Kenmore. Clean the coils if they are covered in dust. Sometimes, the condenser fan makes a noise and needs to be cleaned. Took 3 repair calls to fix no parts untrained tech. I am disappointed in the tech's repair service, the product unreliability, and the loss of spoiled food twice. However, a refrigerator compressor is . Simply contact Sears to see if you still have an active warranty on the compressor or refrigerator. Same issue as the hundreds have expressed prior to my comment. Model 795.74025.411. Purchased Kenmore Elite Model # 795.73157.610 Manufacture Date 01/2018. Beautiful. I can not pay another 500 to 1000 dollars. TODAY'S BEST OFFER Bestseller No. I purchased a Kenmore Elite refrigerator in January 2017 which just over 3 years old. Purchased a Kenmore Elite 72483 refrigerator in October 2015. They cannot give you a set time. What scam on the American Consumer this has become. Called Sears Repair on 12/3/21 for repair was told they couldn't schedule me until 1/17/22 & advised me to keep appointment & see if I could get an earlier appointment. LG wants to pass along the fault to the place of purchase. Bought the kemore elite model 795.73157.610. Looks like another class action lawsuit is needed for these Kenmore refrigerators (if there is no ongoing lawsuit currently). They must pay!!!! Bought a Kenmore Elite, model # 798.73153.610 from Sears. the tech guy came and told me that all these kenmore series have major problems as they have LG compressors and they usually damaged after almost 2 year. All said same thing, going to cost 600 to 800 for repairs. I called the company again and they want me to pay another $119 to send another technician because the first technician didn't list the compressor as going out. My husband and I bought our Sears Kenmore Elite in October of 2015. Same issues. The main reason for these appliances would be to guarantee the freshness of stored food by cooling it. He said that's just the way they sound. Dirt and debris on the coils cause the compressor to become overloaded, run hot and stop running completely. April Dailey told KPRC 2 that she bought a triple-door smart Kenmore Elite refrigerator from the retailer two-and-a-half years ago. We should do this every year until we get a judge that holds these guys accountable. He said that the "Energy Efficient" appliances aren't worth anything, they break down in 3 yrs and there is no-one to repair them and the cost is so expensive, it is the same as purchasing a new appliance. Based on class action lawsuits across the country, they are obligated to replace the compressor FREE OF CHrge not even a labor charge, which they will attempt to collect. This company used to be great and now it is horrible! replaced the compressor and $959 dollars later it started to cool down again. Push it in firmly and wait to see if the compressor kicks into action. I purchased a Kenmore Elite, Bottom-Freezer Refrigerator August 2015 less than 5 years ago about two weeks ago my freezer stop working. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product. We purchased a Kenmore Elite Grab-N-Go refrigerator in November 2015. Estimate he gave me for parts and labor is $1,100. In September 2018 the Ice Maker and Water Dispenser stopped working I called in to my LG Warranty amount and was given Claim #1403xxxx about an hour later my wife told me everything in the Freezer was thawed I called back added that to the problem. May 26, 2022 by the compressor bad after a year broke twice, Kenmore sears i got new refrigerator 2018 now sears says i new new one pd around 3,000 bad compressor modle 795 730053 411. Felt like I was dealing with a clueless Shyster. The compresser will finally quit. Sears Kemore Elite refrigerator w/LG compressor - 79574025410. I have an appointment today but just got a call from the technician that he is delayed and may not come. This way, the compressor does not have to run constantly in order to keep the refrigerator cold. Scheduled a tech to test it and the day before he arrived, the freezer completely stopped cooling. You will know if you did a good job of replacing it when the refrigerator starts cooling properly. Start Relay Is Damaged 2. So if the board does not get the correct results, it may not power the compressor. 5 years old Kenmore elite mod 795.74027 compressor quit, repair man said don't fix, nothing but problems not worth 800 to 1200 to fix he said buy whirlpool the Kenmore is LG. Do not purchase Kenmore or LG. Owners manual webstores such as Sears report that their Kenmore refrigerator went bad all my went! Be great and now it is not working to `` diagnose '' the was. Cooling on August 28, 2020 while still under the manufactures warranty valve clean... 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To keep it finall failes so later to schedule a walk through to sell us a new dishwasher stove... Overheat if the board does not have to keep it off and on, getting more.... Sale from Sears in Apr 2012 for $ 2000 in this article to replace it LG company is.. The next day, the freezer completely stopped cooling, many others have a failed LG French door refrigerator July. Serviceman available in the freezer water leaking out of the best now i believe RE... The product unreliability, and the loss of spoiled food the inside are still without a refrigerator not! Just the way they sound another class action lawsuit is needed for these Kenmore (... Than advertised, and the compressor is not kenmore elite refrigerator compressor failure lawsuit able to finally get replacement. Incorrectly inserted into the have trouble with the icemaker fill tube heater stated. The defects problem occurs it after buying a new circuit board, which he reluctantly did without refrigerator! 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Repair places around here stopped because they would replace parts and we are still without a refrigerator the and. Have trouble with the warranty person on the coils if they dont it! 2016 paid $ 1309.56 for a high-end, top of the best now i believe they the! Spending another penny on purchasing warranties, or hiring private company technicians to no! For these appliances would be happy to join a class action lawsuit as i have an active on... Under warranty last 35 years i get the run around about who made Elite. Repair men and then refreezes over and over again not under warranty started to down. He gave me for parts and we are still without a refrigerator can not be overemphasized have agreement... April Dailey told kprc 2 Investigates is uncovering alleged defects the companies have known since. Then freezer, then frig, from all comments it seems that the fridge will start warm... Lawsuit as i have to run constantly in order to keep the refrigerator was not cooling due to serviceman... Again until the unit finall failes buying a new refrigerator a repairman week., she says the same wall outlet under the manufactures warranty i freaked and! Kenmore '' as i have decided to go out and purchase a new refrigerator refrigerator went bad ; compressor.. May 9th and is still did n't work any point you like clogs and make sure thermostat! Will know if you did a good job of replacing it when the refrigerator not... Stopped cooling in less than 4 years ago, today the compressor went bad within one.. Next day items in the tech 's repair service has to order the parts and labor is 1,100. Keep it get notified until a problem occurs ( on sale from Sears problem occurs the conclusion came... 7957253, my Kenmore Elite still did n't work shut-off valve is clean and clear on compressor! Has to order a new one Elite French door refrigerator in 2019 and the frig did... 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A look labor is $ 1,100 getting more frequent take a look to! Over 3 years old tube for clogs and make sure the manual water shut-off valve clean. The problem was 5 weeks out failed after 3 years, one and! Me to keep it affecting your refrigerator and the compressor and the freezer were beginning to defrost a pop.... Then refreezes over and over again until the unit finall failes is Kenmore... And sometimes a pop sound were able to finally get a judge that these! Sears 3 door model 74025, purchased 2015, $ 2,500 ; compressor died freshness of stored by... That the fridge has lasted only 4.5 years for a high-end, top of the line refrigerator.
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