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links Norfolk Southern Website . Could not open iView. Phone: 833-840-9945. Customer Support Contacts CUSTOMERS NS Customer Logistics: 800-635-5768 NS Intermodal Customer Service: 800-497-2919 Additional Customer Support Contacts EMPLOYEES IT NSS Helpdesk: 404-529-1527 or 800-525-2360 for Employee password resets, NS computer or Network issues HR Helpdesk: 800-267-3313 Payroll Helpline: 7-979-5000 microwave or 800-624-4193 Phone. Disclaimer. 3653 Cagney Drive, Suite 202. Verifications cannot be submitted on the phone. We're here 8am to 6pm AEST Monday to Friday, except for public holidays. Employee Resource Center. If you don't already have a Kepro account, you can Register here. Government sponsored healthcare programs are unique. By providing your email address, you acknowledge this fact and authorize us to respond to you using email. As the West Virginia ASO, Kepro also assists in the development and management of high quality, accountable, public sector healthcare system for an array of programs that include: behavioral health, medical, socially necessary, nursing home pre-admission screening, Aged & Disabled Waiver . Learn More . Email: NEPASRR@Kepro.com Mailing Address: Kepro. Jennifer McKnight Program and Compliance Manager, Florida PASRR The number is 866.521.0027. Kepro Mailing Address 3653 Cagney Drive, Suite 202 Tallahassee, Florida 32309 New Hampshire - PASRR and LOC Phone: 844.526.4480 TDY: 855.843.4776 Fax: 844.490.9555 https://NH.kepro.com Get contact information for customer service, general public information, shareholders, job seekers, employees, and website issues. DHHS (Department of Health and Human Services) Eligibility Specialist To find contact information for your area, please click here. address Downtown, Norfolk, VA 23510, USA. 844-794-6729. The iView is not compatible with your browser, operating system, or device. Need to contact Norfolk Southern? Contact your system administrator for more information. OUR OFFICES category Transportation. The information on this page is not an endorsement of Truework's services by Norfolk Southern and is meant to be purely informational. If a Medicare beneficiary has a concern or is not satisfied with the quality of care received, he or she can call the KEPRO Medicare Beneficiary Helpline at 855-408-8557. helpline hours of operation Weekdays: 9:00 a.m. to 5:00 p.m. Eastern, Central, Mountain, Pacific, Alaska, and Hawaii-Aleutian time Weekends and Holidays (as shown below): 11:00 a.m. to 3:00 p.m. Eastern, Central, Mountain, Pacific, Alaska, and Hawaii-Aleutian time 866-212-5053. Address Kepro 6802 Paragon Place, Suite 440 Richmond, VA 23230 Phone Local Phone: 804.622.8900 Tollfree: 888.827.2884 Fax: 877.652.9329 To place a TTY call for Hearing impaired dial 711 Email Kepro DMAS Provider Email (do not include PHI): VAproviderissues@kepro.com Insurance Providers Aetna Better Health 1.855.652.8249 or TTY: 711 Tallahassee, FL 32309 Health and Welfare | Brotherhood of Locomotive Engineers and Trainmen 1-888-257-3407 FMLA Phone Number for NS Railroad - Kepro Health and Welfare FMLA Fact Sheet Benefit Numbers National Healthcare Plan Booklet Active Employees National Healthcare Plan Retired or Furloughed Employees Prescription Drugs AETNA Dental 2013 Vision/Eye/Med Kepro, Inc. 777 East Park Drive Harrisburg, PA 17111 Toll-free: 800.222.0771 Phone 717.564.8288 Fax: 717.564.3862 www.kepro.com General Email Box. Missouri is part of Area 4. Fax. So is Kepro. Please contact us to share your concerns confidentially. If you have Sorensen VRS you can also use that system. TTY for all areas: 855-843-4776. CROSSING GATES, SIGNALS, & ROUGH CROSSINGS. 4064 eolsen@kepro.com . EMERGENCIES. Please enter your username and password to access the Atrezzo Provider Portal. The South Carolina Department of Health and Human Services (SCDHHS) encourages all autism spectrum disorder (ASD) providers to complete their prior authorization submissions through Keystone Peer Review Organization (KEPRO), the agency's quality improvement organization. WVPersonalCare@kepro.com. If you have a question regarding an appeal, please contact our Beneficiary Helpline. MAIN NUMBER. 800-453-2530. 855-NOR-FOLK or 855-667-3655. If you are deaf or hard of hearing and have a TTY machine, call 855.810.9728. We have social workers and representatives on staff to help resolve medical concerns quickly through Immediate Advocacy services. Kepro provides technology-enabled services for priority populations to help them remain in the home or community of their choice. You can reach us by email at compliance@kepro.com. COMPLIANCE INQUIRIES Do you have a compliance concern? The phone numbers for each area are also listed on the website at www.keproqio.com. If you have questions or concerns related to Kepro's services, as they may be impacted by the hurricane, please contact us toll-free at 888-317-0751. The ASO has been serving WV since August 2000. ENVIRONMENTAL SPILLS. The Maine Kepro Offices are located at the following address: Kepro 82 Running Hill Road, Suite 202 South Portland, ME 04106 Departments and Contact Information Phone: 866.521.0027 Fax: 866.325.4752 Switchboard/Intake For questions about faxes, ITRT and Section 28 Applications Phone: 866.521.0027 Option 0 Fax: 866.325.4752 Email: IntakeME@kepro.com Aged and Disabled Waiver. Kepro office hours are Monday through Friday, 8 a.m. to 6 p.m. All authorizations approved before April 1, 2018, will expire June 30, 2018. 844-723-7811. 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